Gardeners East Dulwich Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners East Dulwich provides gardening and related outdoor services to residential and commercial clients. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

1. Definitions

In these Terms and Conditions, the following words have the meanings given:

Client means the person, company, or organisation requesting services from Gardeners East Dulwich.

Company means Gardeners East Dulwich, the gardening service provider.

Services means any gardening, garden maintenance, garden clearance, lawn care, hedge cutting, planting, soft landscaping, or related work carried out by the Company.

Site means the garden, outdoor area, or premises where the Services will be performed.

Quotation means a written or verbal estimate of the price and scope of the Services to be provided.

2. Scope of Services

The Company provides a range of gardening and garden maintenance services, including but not limited to lawn mowing, hedge trimming, pruning, weeding, planting, soft landscaping, seasonal tidy-ups, and garden clearance. The precise scope of Services for each booking will be as described in the Quotation or booking confirmation.

Any additional work requested by the Client that falls outside the agreed scope may be chargeable at the Companys applicable rates. The Company will seek the Clients consent before proceeding with any materially different or additional Services.

3. Booking Process

3.1 Initial enquiries

Clients may request a Quotation by providing details of the garden, the address, and the Services required. The Company may ask for photographs, descriptions of the current garden condition, or arrange a visit to the Site in order to assess the work accurately.

3.2 Quotations

All Quotations are given in good faith based on the information provided by the Client and any Site visit undertaken. Quotations are estimates and not fixed-price offers unless expressly stated as a fixed fee. If the actual work required differs significantly from the information available at the time of quoting, the Company reserves the right to revise the Quotation before or during the provision of the Services.

Unless stated otherwise, Quotations are valid for 30 days from the date issued. Acceptance of a Quotation can be made verbally or in writing. By accepting a Quotation, the Client confirms agreement to these Terms and Conditions.

3.3 Booking confirmation

A booking is considered confirmed once the Client has accepted the Quotation and the Company has acknowledged the booking and provided a date or time window for the Services. For certain types of work, the Company may require a deposit or part payment before confirming the booking.

The Company will make reasonable efforts to accommodate preferred dates and times, but all scheduling is subject to availability, weather conditions, access, and operational requirements.

4. Access and Client Responsibilities

The Client is responsible for providing safe, timely, and reasonable access to the Site on the agreed date and during the agreed time window. This includes ensuring gates are unlocked or access is otherwise arranged, and that pets are secured.

The Client must inform the Company of any specific Site conditions that may affect the Services, such as buried cables or pipes, fragile surfaces, previous damage, or restricted access. The Company cannot be held liable for damage arising from concealed hazards or information not disclosed by the Client.

If access to the Site is not available at the agreed time, or if the Site is not in a condition suitable for the work to start, the Company may charge a call-out fee or applicable waiting time, or may treat the booking as cancelled by the Client.

5. Weather and External Factors

Gardening work is subject to seasonal and weather-related constraints. If, in the Companys reasonable opinion, weather conditions make it unsafe or impractical to perform the Services on the agreed date, the Company may reschedule the booking. The Company will notify the Client as soon as reasonably possible in such circumstances.

The Company is not liable for delays or failure to provide Services where such delays or failures arise from events beyond its reasonable control, including severe weather, transport disruption, accidents, or other force majeure events.

6. Pricing and Payments

6.1 Rates and charges

Services may be charged on an hourly, daily, or fixed-fee basis, as set out in the Quotation or booking confirmation. All charges are stated in pounds sterling and, unless clearly indicated, are exclusive of any applicable taxes or government charges.

6.2 Deposits

For larger projects, materials-heavy work, or multi-day bookings, the Company may request a deposit before work begins. The amount and timing of any deposit will be confirmed prior to booking. Deposits may be used to cover upfront costs such as materials, equipment hire, or initial labour.

6.3 Payment terms

Unless otherwise agreed in writing, payment is due upon completion of the Services or upon receipt of the invoice. The Company may provide invoices electronically or in writing. Payment methods will be communicated to the Client at the time of booking or invoicing.

For ongoing or regular maintenance services, the Company may invoice weekly, fortnightly, or monthly, as agreed with the Client.

6.4 Late payments

If payment is not received by the due date, the Company reserves the right to charge interest on the overdue amount at a reasonable rate and to suspend or cancel further Services until full payment is received. The Client will be responsible for any reasonable costs incurred by the Company in recovering overdue amounts, including debt collection or legal fees.

7. Cancellations, Rescheduling and No-shows

7.1 Client cancellations

If the Client wishes to cancel or reschedule a booking, the Client must notify the Company as early as possible. For standard gardening visits, at least 24 hours notice is required. For larger projects or full-day bookings, the Company may require at least 48 hours notice.

If adequate notice is not provided, the Company reserves the right to charge a cancellation fee, which may be up to the full value of the scheduled visit, particularly where staff time and resources have already been allocated.

7.2 Company cancellations

The Company may cancel or reschedule a booking if it is unable to attend due to illness, equipment failure, extreme weather, or other reasons beyond its reasonable control. In such cases, the Company will notify the Client as soon as reasonably possible and will offer an alternative date. The Company is not liable for any indirect or consequential losses arising from such cancellations.

7.3 No access or no-show

If the Company attends the Site but is unable to gain access or commence work due to circumstances within the Clients control, the visit may be treated as cancelled without notice, and the Company may charge a call-out or cancellation fee.

8. Materials, Equipment and Garden Waste

8.1 Materials and plants

Where materials, plants, or products are supplied by the Company, they will be sourced from suppliers chosen with reasonable care and skill. The Company cannot guarantee the longevity or performance of living plants, turf, or natural materials, which are subject to environmental conditions and ongoing care by the Client.

8.2 Equipment

The Company will provide its own tools and equipment unless otherwise agreed. The Client must not use or operate Company equipment without express permission.

8.3 Waste regulations and disposal

The Company will comply with applicable UK waste regulations when handling and transporting green waste and other materials. Unless specifically included in the Quotation, the removal and disposal of garden waste is not automatically provided.

The Quotation or booking confirmation will indicate whether garden waste collection is included, available as an optional extra, or the responsibility of the Client. Where the Company arranges for waste removal, additional charges may apply, reflecting disposal fees, transport, and labour.

The Client agrees not to request the Company to dispose of hazardous or prohibited waste, including chemical containers, electrical items, or construction rubble, unless this has been expressly agreed and is in accordance with relevant regulations.

9. Health, Safety and Site Condition

The Company will exercise reasonable care and follow appropriate health and safety practices while performing the Services. The Client agrees to maintain a Site that is reasonably free from hazards, including sharp objects, dangerous animals, and unsafe structures.

The Company may refuse to carry out or may halt work if, in its reasonable judgment, conditions at the Site present an unacceptable risk to health and safety. In such cases, the Company may require the Client to rectify the issue before work can continue and may charge for any time already spent on Site.

10. Liability and Insurance

The Company will perform the Services with reasonable care and skill. If the Client believes the Services have not been delivered to a satisfactory standard, the Client must notify the Company within a reasonable time so that any issues can be considered and, where appropriate, rectified.

The Company maintains appropriate public liability insurance for its operations. Details can be made available to the Client upon request.

The Companys total liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, is limited to the total price paid or payable by the Client for the specific Services giving rise to the claim. The Company does not exclude or limit liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded under UK law.

The Company will not be liable for any indirect or consequential loss, loss of enjoyment, loss of profit, or loss of opportunity arising from the provision of the Services. The Company is not responsible for pre-existing damage at the Site or for deterioration of plants or lawns caused by pests, disease, weather, improper watering, lack of maintenance, or other factors beyond its control.

11. Complaints and Disputes

If the Client has a complaint about any aspect of the Services, the Client should raise it with the Company as soon as possible, providing clear details and, where relevant, photographs. The Company will investigate and respond within a reasonable timeframe, and may propose remedial work, a partial refund, or another form of resolution where appropriate.

Both parties agree to act in good faith and to attempt to resolve any disputes amicably before considering formal action.

12. Intellectual Property and Use of Images

The Company may from time to time take photographs of the Site before and after work for record-keeping, training, or promotional purposes. Where such images are used publicly, the Company will avoid disclosing personal information about the Client. If the Client does not wish photographs of their garden to be used for promotional purposes, they should inform the Company before work begins.

13. Data Protection and Privacy

The Company will handle personal data provided by the Client in accordance with applicable UK data protection laws. Information such as names, addresses, and service details will be used for the purposes of providing Services, managing bookings, and fulfilling legal or accounting obligations. The Company will not sell personal data to third parties.

14. Amendments to These Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Clients booking will apply to that booking. Clients are encouraged to review the Terms and Conditions periodically to stay informed of any changes.

15. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions or the provision of the Services.

By proceeding with a booking or allowing the Company to commence work at the Site, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.